crrickex Privacy Policy
crrickex is fully committed to protecting your personal information — read this policy to understand how we use your data.
crrickex ("we", "us", or "platform") provides a safe and transparent online betting and casino experience for users in Bangladesh. This privacy policy explains what types of information we collect, why we collect it, and how that information is stored and processed when you register with crrickex, play games, or use our services.
By using our platform, you are considered to have accepted the terms of this privacy policy. Please read this policy carefully. If you have any questions, contact us via our 24/7 live chat support or by email.
This policy should be read together with crrickex's Terms and Conditions and Responsible Gaming policy. These documents complement one another.
What Information We Collect
When creating an account or using our services on crrickex, we may collect the following types of personal information:
1.1 Identity Information
- Full name and date of birth (for age verification — for users aged 21 and above only)
- National ID number or passport number (where applicable)
- Email address and mobile number
- Residential address
1.2 Financial Information
- bKash, Nagad, or Rocket mobile banking number (for processing transactions)
- Deposit and withdrawal history
- Details of bonus and promotion-related transactions
1.3 Usage Information
- IP address, device type, and operating system
- Browser version and session duration
- Gaming activity, betting history, and preferred games
- Login time and login location
1.4 Automatically Collected Information
Our system automatically collects certain information through cookies, log files, and similar technologies — such as which pages you visited, how long you stayed, and which links you clicked.
Purpose of Data Collection
crrickex uses your information only for specific and legitimate purposes:
- To enable account creation, verification, and management
- To process deposits and withdrawals
- To provide bonuses, promotions, and VIP benefits
- To prevent fraud, money laundering, and abuse
- To verify users are 21 and above and to support responsible gaming
- To assist with customer support and dispute resolution
- To improve the platform based on your preferences
- To comply with applicable legal obligations
Data Storage and Security
crrickex applies industry-standard security measures to protect your personal and financial information. Our servers are secured with SSL encryption technology, which prevents unauthorized access during data transmission.
3.1 Data Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information may be retained for a specified period to meet legal obligations. Transaction-related records are generally kept for up to 5 years.
3.2 Security Measures
- TLS/SSL encryption used for all data transmission
- Passwords stored in encrypted format — no staff member can view them directly
- Two-Factor Authentication available
- Automated monitoring and alert system for suspicious activity
- Regular security audits and vulnerability assessments
Please note that no method of data transmission over the internet is 100% secure. While we strive to ensure the highest level of protection, we cannot guarantee absolute security.
Sharing Information with Third Parties
crrickex does not sell your personal information. However, information may be shared with trusted third parties in certain circumstances:
4.1 Payment Processors
The minimum information necessary for processing transactions is shared with payment providers such as bKash, Nagad, and Rocket. These organizations operate under their own privacy policies.
4.2 Technology and Service Providers
Technology partners that support platform operations (such as game providers — Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others) receive only the information required to deliver their services. They are required to process data in accordance with our instructions.
4.3 Legal Obligations
We may provide relevant information where we are legally required to do so as part of a court order, government directive, or legal process. Where possible, we will notify you in such cases.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the crrickex website. Cookies are small text files stored in your browser that help improve the functionality of the site.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and core functionality.
- Performance Cookies: Help analyze page load speed, error logs, and user behavior.
- Preference Cookies: Save your language preference, theme settings, and other personalizations.
5.2 Cookie Controls
You can disable cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
Your Rights and Choices
As a registered user of crrickex, you have the following rights:
- Right to Know: You may request to know what information we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete information.
- Right to Deletion: In certain circumstances you may request deletion of your information, although complete deletion may not be possible where legal obligations apply.
- Right to Restrict Processing: You may ask us to limit the use of your information for certain specific purposes.
- Right to Opt Out of Marketing: You may request at any time to stop receiving promotional emails or messages.
To exercise any of the above rights, contact us via 24/7 live chat or by sending an email to [email protected].
Protection of Minors
crrickex is intended for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
Age verification is mandatory at the time of registration. If a person registers using false information and this is later proven, the account will be suspended immediately and the relevant information may be used in legal proceedings.
If you believe a minor is using crrickex, please contact us immediately. We are fully committed to our Responsible Gaming policy.
Marketing and Communications
If you have given consent to receive promotional communications from us, crrickex may contact you through the following:
- Email notifications about new games and features
- Information on special bonuses and promotions
- VIP program updates and exclusive offers
- Notices about important platform changes
You can stop marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us. However, important account-related notifications (such as security alerts and transaction confirmations) will always be sent.
Changes to the Policy
crrickex reserves the right to update this privacy policy at any time. When significant changes are made to the policy, we will:
- Send a notification to your registered email address
- Update the "Last Updated" date at the top of this page
- Display a clear notice on the platform for important changes
Continuing to use the platform after any changes means you consent to the updated policy. We therefore recommend reviewing this page regularly.
Contact and Complaints Process
If you have any questions, concerns, or complaints about this privacy policy or the use of your personal information, please contact the crrickex data protection team:
For all privacy-related requests:
[email protected]
Get support in Bengali 7 days a week, 24 hours a day. Live chat is the fastest way to get an immediate resolution.
We aim to respond to data-related requests within 30 business days of receipt. Complex requests may take a little longer, and we will inform you if that is the case.
Read our other Policies and Terms
Read the full crrickex terms and conditions, responsible gaming guidelines, and frequently asked questions — for a transparent and safe experience.